Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not up grade on a brand new Macbook Pro and my new Apple desktop I'm running the lastest Ver. 10.13.6. Maybe I'm doing something wrong.

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by bseb1

bseb1
bseb1
more options

I have a new Macbook Pro and a new apple desktop, both running the new ver. 10.13.6. I keep getting a box up to upgrade to the lastest ver. of FF. It downloads ok and a box comes up with the FF logo and an arrow pointing to a file icon. Nothing happens when I click on either. What am I doing wrong it never installs this has been going on for months? Thanks, Bob

I have a new Macbook Pro and a new apple desktop, both running the new ver. 10.13.6. I keep getting a box up to upgrade to the lastest ver. of FF. It downloads ok and a box comes up with the FF logo and an arrow pointing to a file icon. Nothing happens when I click on either. What am I doing wrong it never installs this has been going on for months? Thanks, Bob

Chosen solution

Hi, try downloading the latest version from https://www.mozilla.org/en-US/firefox/all/

(Doing this should not remove any of your existing data).

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Read this answer in context 👍 0

All Replies (2)

Scribe
Scribe
more options

Chosen Solution

Hi, try downloading the latest version from https://www.mozilla.org/en-US/firefox/all/

(Doing this should not remove any of your existing data).

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

bseb1
bseb1 Question owner
more options

This did not solve the problem, the same thing happen.