We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

more options

I was notified, that a new version of Firefox was available and startet download. But half through Firefox, it stopped, and it has not been possible to download any version, as I get a message (translated from Danish:) "Profile missing. Your Firefox-profile cannot be read. It does not exist og is unavailable".

Sad, as I am very fond of Firefox, but now need to use Chrome as my browser *SIGH*

In this formular I should be able to add Troubleshooting Information "Automatically add", but get this information translated by me from Danish: "Not found" ... https://addons.mozilla.org/firefox/downloads/latest/426841/addon-426841-latest.xpi

How can I get to use Firefox again? ((My cellphone (iPhone6) and several iPads does not have this problem - it is my PC (Windows10) that suffers)).

Yours, Michael

I was notified, that a new version of Firefox was available and startet download. But half through Firefox, it stopped, and it has not been possible to download any version, as I get a message (translated from Danish:) "Profile missing. Your Firefox-profile cannot be read. It does not exist og is unavailable". Sad, as I am very fond of Firefox, but now need to use Chrome as my browser *SIGH* In this formular I should be able to add Troubleshooting Information "Automatically add", but get this information translated by me from Danish: "Not found" ... https://addons.mozilla.org/firefox/downloads/latest/426841/addon-426841-latest.xpi How can I get to use Firefox again? ((My cellphone (iPhone6) and several iPads does not have this problem - it is my PC (Windows10) that suffers)). Yours, Michael

All Replies (4)

more options

It is about 10 years since I entered REGEDIT, but realise, that it problably is the only way to kill the problem. So. If entering REGEDIT, I need to know exactly what to delete, what to edit... Please remember that I am Danish, so any answer in Danish would be preferred, though any answer that will help to solving the issue, will be applaused! (hehe- I can use Google Translate, if nessesary)

more options

Chosen Solution

more options

Thank you. My problem is solved!

more options

Glad to help. Safe Surfing.