Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla imap syncronization

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

Joseph A. Nagy, Jr.
Joseph A. Nagy, Jr.
more options

I'm having an email issue with Thunderbird on Debian 9.8. I cannot retrieve my mail. OAuth fails to connect, and I also cannot connect via normal password. The error log says 'user canceled master password entry' and then the next line reads 'Couldn't decrypt string'. I have everything setup properly on the email side (gmail; imap enabled and 'allow less secure apps to connect' is enabled). Password is correct as is the user name. I do not have this issue on Windows. Thunderbird 60.5.1 (64-bit). Here is a gist of the error log: https://gist.github.com/janagyjr/4cdec97eb7ecff2cee830c23e8ef6512

I'm having an email issue with Thunderbird on Debian 9.8. I cannot retrieve my mail. OAuth fails to connect, and I also cannot connect via normal password. The error log says 'user canceled master password entry' and then the next line reads 'Couldn't decrypt string'. I have everything setup properly on the email side (gmail; imap enabled and 'allow less secure apps to connect' is enabled). Password is correct as is the user name. I do not have this issue on Windows. Thunderbird 60.5.1 (64-bit). Here is a gist of the error log: https://gist.github.com/janagyjr/4cdec97eb7ecff2cee830c23e8ef6512

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options
The error log says 'user canceled master password entry'

Did you cancel the master password prompt?

Joseph A. Nagy, Jr.
Joseph A. Nagy, Jr. Question owner
more options

...no

Joseph A. Nagy, Jr.
Joseph A. Nagy, Jr. Question owner
more options

That log, I should mention, is from when I try to use normal password, not OAuth. I'd really like the OAuth issue resolved more than anything else.

christ1
christ1
  • Top 25 Contributor
more options

This all sounds a bit odd. You may try the procedure to reset the master password and see if that makes a difference. http://kb.mozillazine.org/Master_password#Resetting_the_master_password

Note, this would also remove any account passwords Thunderbird has remembered, so you'd need to enter the account password the next time it's needed.

For IMAP and SMTP servers set the 'Authentication type' to 'OAuth2' in your Thunderbird account settings. If your account is POP, stick with 'Normal Password'. In addition you'll need to 'Allow less secure apps' in your Google settings.

You haven't provided any information about the version of Thunderbird you're using. So make sure you're on the latest release version which is currently 60.6.0.

Modified by christ1