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Firefox keeps crashing and I did not have this problem with previous computers

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

dark_blade
dark_blade
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Firefox keeps crashing, sometimes its individual tabs and sometimes its the entire browser.

https://crash-stats.mozilla.org/report/index/38d9c10a-bd67-4ba5-a344-5d8a80190323 https://crash-stats.mozilla.org/report/index/01413744-e10f-4953-a1c2-e80200190323 https://crash-stats.mozilla.org/report/index/1a8a9124-cd18-454d-8113-0b9020190323

A few of the crash reports above, please let me know if more is needed. It has crashed at least 20-30 times.

Firefox keeps crashing, sometimes its individual tabs and sometimes its the entire browser. https://crash-stats.mozilla.org/report/index/38d9c10a-bd67-4ba5-a344-5d8a80190323 https://crash-stats.mozilla.org/report/index/01413744-e10f-4953-a1c2-e80200190323 https://crash-stats.mozilla.org/report/index/1a8a9124-cd18-454d-8113-0b9020190323 A few of the crash reports above, please let me know if more is needed. It has crashed at least 20-30 times.

Chosen solution

Hi Fred,

Thanks for your reply! I have managed to solve the issue by doing a system recovery through the laptop bootup menu. Could have been an issue caused by ThrottleStop.

For others having a similar problem, it seems that resetting through Windows does not resolve the issue as Firefox will still crash after reset.

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
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bp-38d9c10a-bd67-4ba5-a344-5d8a80190323 Signature: nsCycleCollector::Collect

Crash Reason EXCEPTION_BREAKPOINT

1528699NEW --- Crash in [@ nsCycleCollector::Collect] +++++++++++++++++++++++++++++++++++ bp-01413744-e10f-4953-a1c2-e80200190323 bp-1a8a9124-cd18-454d-8113-0b9020190323

Signature: JSScript::maybeGetPCCounts

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

FredMcD
FredMcD
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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

dark_blade
dark_blade Question owner
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Chosen Solution

Hi Fred,

Thanks for your reply! I have managed to solve the issue by doing a system recovery through the laptop bootup menu. Could have been an issue caused by ThrottleStop.

For others having a similar problem, it seems that resetting through Windows does not resolve the issue as Firefox will still crash after reset.

FredMcD
FredMcD
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That was very good work. Well done.