We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why are my addons being disabled?

1984WasNotaManual
1984WasNotaManual
more options

I got a few different notifications, ranging from something like "unauthorized addons" to "corrupt download" - what is going on?

When I first opened support.m.o, there was a brief message that said that some "fix" had been pushed, but I can't find it, either in the Android Market (hate the new name) or when I try to download directly from Mozilla.

I got a few different notifications, ranging from something like "unauthorized addons" to "corrupt download" - what is going on? When I first opened support.m.o, there was a brief message that said that some "fix" had been pushed, but I can't find it, either in the Android Market (hate the new name) or when I try to download directly from Mozilla.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Doug®, as you may know by now, a critical certificate used in verifying add-on signatures expired, which prevents running, installing, or updating most add-ons.

A hotfix has been released for Firefox on Windows, Mac and Linux. More info in this article: Add-ons disabled or fail to install on Firefox.

There is not yet a fix for Android. The Add-ons team will post updates here: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

If you want an unsupported temporary workaround, please see this thread: https://support.mozilla.org/questions/1258219

Modified by jscher2000 - Support Volunteer