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Not all subscribed folders/sub folders show up

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Toad-Hall

imaxmed
imaxmed
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I have subscribed to all folders & sub folders under "Manage folder subscriptions" but after I click "OK" the folders I tried to subscribe to aren't showing up. I've tried to quit TB, I deleted the account and added it back in. Nothing seems to work. Some folders/sub folders show up, but not all and nothing happens when I try to add back in.

I have subscribed to all folders & sub folders under "Manage folder subscriptions" but after I click "OK" the folders I tried to subscribe to aren't showing up. I've tried to quit TB, I deleted the account and added it back in. Nothing seems to work. Some folders/sub folders show up, but not all and nothing happens when I try to add back in.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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The usual method:

  • Right click on imap mail account name in Folder Pane and select 'Subscribe'
  • click on 'Refresh'
  • Select/highlight folders
  • click on 'Subscribe'
  • click on 'OK'

Make sure you have this selected: 'Menu icon' > 'Folders' > 'All'

If still not working:

  • Right click on imap mail account name in Folder Pane and select 'Settings'
  • Select 'Server Settings'
  • click on 'Advanced..' button
  • uncheck 'Show only subscribed folders'
  • click on 'OK'
  • click on 'OK'
Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Another thought: Do you have to enable something like 'Show in IMAP' for folders in webmail settings, as you do with e.g. gmail? Please confirm - in webmail account you can see those missing folders and they are set to 'show in imap'.