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password default settings keep reverting back to unsaved

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

Nickyrose
Nickyrose
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HI. I keep having to go in and mark the box to automatically save passwords. Everytime I use firefox it has reset back to not saving the passwords for any of the sites I usually save them for. It's been doing it for a couple of weeks now. I go in and tick the box then have to refresh the site I was on and it will then work. What could be causing this issue please.

HI. I keep having to go in and mark the box to automatically save passwords. Everytime I use firefox it has reset back to not saving the passwords for any of the sites I usually save them for. It's been doing it for a couple of weeks now. I go in and tick the box then have to refresh the site I was on and it will then work. What could be causing this issue please.

All Replies (3)

McCoy
McCoy
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Hello Nickyrose,

Would you please make sure that you're not in permanent Private Browsing mode :

3-bar menu (or 'Tools') => Options => Privacy & Security => under 'History' => Firefox will : choose : 'Use custom settings for history' Uncheck : 'Always use private browsing mode'

Also see :

https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

FredMcD
FredMcD
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After the above, https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you using external Password Managers like RoboForm or the "Trend Micro Password Manager" ?

If you have the "Trend Micro Password Manager" installed then try to uninstall this application via the Windows Control Panel.