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my tb inbox emails show,whn clicked, flg msg:a unique identity matching the From address was not found The message will be sent using the current From field a

  • 13 replies
  • 2 have this problem
  • 1 view
  • Last reply by revlav1

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If I click a message (only in Inbox) it goes automatically to the replay page as if I was looking to reply it, and I just wante to read the msg. On the lower part of reply page it shows following msg: a unique identity matching the From address was not found.The message will be sent using the current From field and settings from identity XXX@XXX.com (one of my identities. If I use a different and past tb folder (back-up) all is fine). whichever email comes into the Inbox, same problem occurs.

If I click a message (only in Inbox) it goes automatically to the replay page as if I was looking to reply it, and I just wante to read the msg. On the lower part of reply page it shows following msg: a unique identity matching the From address was not found.The message will be sent using the current From field and settings from identity XXX@XXX.com (one of my identities. If I use a different and past tb folder (back-up) all is fine). whichever email comes into the Inbox, same problem occurs.

All Replies (13)

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This looks like the bug that's been reported mostly by OS X users:

https://bugzilla.mozilla.org/show_bug.cgi?id=1508153

Does it happen if you right-click a message and Open in Tab or Window? Does it happen in safe mode (hold Shift when you launch TB)? A different mouse?

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No.It happens only with messages in the Inbox.I can open those messages in other files or using "open in new tab" and all works well. I dont know if it's a corrupt file or something of that sort. It also happens if I open TB in the safe mode.

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I have the same issue. It seems to have started when I went to google gmail and configured something. Since then my inbox emails in TB open with the same error message "a unique identity matching the from address was not found..." I did right click on them and opened in a new window and that helped but they still won't work like they used to, I have another laptop and TB works just fine on it. HELP!!

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I also have the same problem and it started a few days ago after I had to reinstall TB, although I haven't changed any of my settings.

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For anyone seeing this issue, please answer the questions in my first reply, i.e. safe mode, mouse, right-click. Add your vote or comments to the Bugzilla report, and state your OS and TB versions, keyboard type etc.

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Replying to sfhowes...I use windows 10. I have the same laptop...nothing has changed. This just simply started happening. TB simply takes my emails from inbox and formats them for a reply with error message at bottom. Is there something I need to reconfigure? Is it a virus?

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So...sfhowes any thoughts on helping us get our TB back to normal? I still have this error message "a unique identity matching the From address was not found.The message will be sent using the current From field and settings from identity XXX@XXX.com" and my emails are annoying to read.

Please note that I only have this problem on one computer. My other two are normal

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Reply to sfhowes: my OS is Windows 10 Home version 1809, 64-bits OS TB version: 68.2.2. (32-bit) the problem also happens in safe mode there is no problem when I right-click a message and open it in a new tab or window The problem started at the beginning of this month when I had to reinstall TB from www.thunderbird.net/en-US. Before the reinstall there was no problem at all and I haven't changed any of the settings and all the rest (mouse, keyboard,...) stayed the same.

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If you read the bug report, it mentions that the errant window appears when the Enter key on the numeric keyboard is pressed to open a message, but not with the Enter key on the regular keyboard. Some users see the problem when they double-click a message, but not if they use the right-click menu. Your version of windows, 1809, is a year old (current is 1909), yet there are monthly updates that could affect keyboard and mouse performance, which could be a bigger factor than the TB reinstall.

If the problem occurs on just one of your 3 computers, what is different between the three that could explain it?

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I never use the enter key to open a message, I always double-click. I only have one computer, it's revlav1 who has 3 computers, I am not that rich.

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I have the latest version of windows 10 and the latest updates. I always use the regular keyboard Enter key. You said "Your version of windows, 1809, is a year old (current is 1909)". How do you know that? The problem is only with this computer. I have a desktop and another laptop and TB works fine on them. I also have a gmail account and I'm wondering if there is some setting there. I have tried everything.

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revlav1 said

I have the latest version of windows 10 and the latest updates. I always use the regular keyboard Enter key. You said "Your version of windows, 1809, is a year old (current is 1909)". How do you know that?

I was replying to Arend's post where 1809 is stated.

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And to let Arend know...I'm not rich...I just have 3 old computers (one isn't mine, it's my work computer) :)