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Using Firefox to view web pages that include Apple Maps send monitor to sleep

  • 4 replies
  • 1 has this problem
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  • Last reply by 54

54
54
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When I use Firefox to view web pages that include Apple Maps, this sends my monitor to sleep (simple message "Attention Entering Sleep mode" then screen goes black). There seems no way out of this except to switch off the PC and reboot. This only happens in normal mode, web pages display normally in Safe Mode. Tried Refreshing Firefox, disabling all Plugins, disabling hardware acceleration; I have no Themes or Extensions; new Profile - none make any difference. When the map starts to load, it gets to the point where text (i.e. place names) are rendered but the text is garbled and then the monitor goes to sleep. Any ideas anything else I can try? Can I somehow debug the rendering of the map? Or am I resigned to always using Firefox in Safe Mode - does this matter anyway? Thanking you for any suggestions.

When I use Firefox to view web pages that include Apple Maps, this sends my monitor to sleep (simple message "Attention Entering Sleep mode" then screen goes black). There seems no way out of this except to switch off the PC and reboot. This only happens in normal mode, web pages display normally in Safe Mode. Tried Refreshing Firefox, disabling all Plugins, disabling hardware acceleration; I have no Themes or Extensions; new Profile - none make any difference. When the map starts to load, it gets to the point where text (i.e. place names) are rendered but the text is garbled and then the monitor goes to sleep. Any ideas anything else I can try? Can I somehow debug the rendering of the map? Or am I resigned to always using Firefox in Safe Mode - does this matter anyway? Thanking you for any suggestions.

All Replies (4)

hellosct1
hellosct1
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Hi, I think you can create a ticket on our bugzilla so that teams can read it

https://bugzilla.mozilla.org

thank's

54
54 Question owner
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ticker created on bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1565520

cor-el
cor-el
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Is this about Windows Safe Mode ?

What security software do you have?

Are your display drivers up to date?

54
54 Question owner
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No, this is Firefox Safe Mode vs Firefox normal mode. The problem only occurs in Firefox normal mode, the websites with maps render correctly in Firefox Safe mode.

Security software is MalwareBytes Premium.

64-bit System Running Firefox v68 on Windows 7. Windows says both monitor and graphics drivers up-to-date, but I will check with the manufacturers ( I won't get chance to do this till Monday).