Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't receive aol email, can send aol email, can send and receive att.net email, no config changes on either.

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

rcwenzeljr
rcwenzeljr
more options

Received email 7-9-19, 5:07 PM, none sense (7-11-19, 10:25 PM) . AOL email comes thru on web based app, and on iPhone. AOL email sends, ATT.net sends and receives. Have disabled windows firewall, uninstalled AVG all to no avail.

Received email 7-9-19, 5:07 PM, none sense (7-11-19, 10:25 PM) . AOL email comes thru on web based app, and on iPhone. AOL email sends, ATT.net sends and receives. Have disabled windows firewall, uninstalled AVG all to no avail.

Chosen solution

If new mail still arrives when you view the account in webmail, you may have a malformed message that arrived around 7-11 that's blocking the download of later messages to TB. Delete webmail messages in Inbox or Junk one-at-a-time until the rest download to TB.

https://support.mozilla.org/en-US/questions/1158670

Read this answer in context 👍 0

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Chosen Solution

If new mail still arrives when you view the account in webmail, you may have a malformed message that arrived around 7-11 that's blocking the download of later messages to TB. Delete webmail messages in Inbox or Junk one-at-a-time until the rest download to TB.

https://support.mozilla.org/en-US/questions/1158670