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Firefox data not sync

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by Paul

Javed Ali
Javed Ali
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I have just format my computer and install firefox again then sign in as my registered Firefox account which is javed.ali2469@gmail.com. i forget my password so i can reset my password. after sign-in my last backup in not importing. Please do something and help me out. I'm worried about my Firefox backup.

Thanks and Regards Javed Ali

I have just format my computer and install firefox again then sign in as my registered Firefox account which is javed.ali2469@gmail.com. i forget my password so i can reset my password. after sign-in my last backup in not importing. Please do something and help me out. I'm worried about my Firefox backup. Thanks and Regards Javed Ali

All Replies (2)

Javed Ali
Javed Ali Question owner
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Why Firefox is not importing my backup?

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.