cannot edit tag colours

11 replies
2 have this problem
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Last reply by ice70

5 years ago

8/30/19, 2:33 AM

I cannot edit default tag colours. Right click on a message title -> tag -> manage tags I can then double click or click on a tag and edit. Select a new colour and click on the ok and I get the message: 'A tag with that name already exits'

If I create a new tag, save then edit the colour, I get the same error.

I have updated to TB v68.0 I have the following extensions: Lightning gContactSync [I removed this and still have the same problem]

I cannot edit default tag colours. Right click on a message title -> tag -> manage tags I can then double click or click on a tag and edit. Select a new colour and click on the ok and I get the message: 'A tag with that name already exits' If I create a new tag, save then edit the colour, I get the same error. I have updated to TB v68.0 I have the following extensions: Lightning gContactSync [I removed this and still have the same problem]

Chosen solution

TB 68.1: https://archive.mozilla.org/pub/thunderbird/releases/68.1.0/win32/

https://www.thunderbird.net/en-US/thunderbird/68.1.0/releasenotes/

👍 1

Answer 1 · 2019-08-30 02:33:17

Toad-Hall

Top 25 Contributor

8/31/19, 1:44 AM

Test: start Thunderbird in Safe Mode https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Menu icon > Options > Display > 'Tags' tab select the 'Tag' name click on 'Edit' select new colour click on OK

Report back on results.

Answer 2 · 2019-08-30 02:33:17

ice70 Question owner

8/31/19, 1:56 AM

Hi,

thank you for the reply. Started in safe mode and went through the process as described, with the same result.

I also tried renaming 'To Do' to 'To Do NEW' [in the edit screen] but nothing happened when I clicked on 'ok' - no error but also no update in either text or colour.

I am on windows 10 - I tried running TB as windows admin user with the same results.

Answer 3 · 2019-08-30 02:33:17

Toad-Hall

Top 25 Contributor

8/31/19, 3:08 AM

In Thunderbird Help > Troubleshooting Information click on 'open folder' button a new window opens showing contents of profile name folder.

Exit Thunderbird now.

Select 'prefs.js' folder to get focus, then right click on 'pref.js' file and select 'Properties'. Check 'Attributes' 'Read-Only' and 'Hidden' checkboxes must NOT be selected. Are either of these selected ? Uncheck if they are selected. Click on 'Apply' click on 'OK'

Delete the following:

session.json
xulstore.json

Start Thunderbird.

Answer 4 · 2019-08-30 02:33:17

ice70 Question owner

8/31/19, 4:26 PM

prefs.js have neither option selected. Deleted both session.json and xulstore.json

Alas, I still have the same error message when trying to change a tag colour

Answer 5 · 2019-08-30 02:33:17

sfhowes

Top 10 Contributor

9/1/19, 3:01 AM

Editing tag colors is also broken in TB 69b4, but works in TB 60.8. As a workaround, you can change the colors in Tools/Options/Advanced/General/Config. editor by right-clicking, e.g., the preference mailnews.tags.$label1.color (Important tag), Modify, and entering a hex code, close Options. Same for custom tags, e.g. mailnews.tags.newtag.color for the newtag tag.

If you want to submit a bug (TB 68 meta bug), include a link to this discussion.