Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Update Button within WordPress does not work within FireFox but does within other browsers

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

jjhpmag
jjhpmag
more options

Love FireFox and used it for years!

Was using it on an older Windows 7 machine and working perfectly to update and create content within my WordPress Site. Recently purchased a new Windows 10 machine and all functionality with all other platforms seems to work fine. When in my WordPress site updating a page or post, the "update" button does not work. It does not communicate to server to update the post or page. Already asked my server company about this and they say nothing on their end. I tend to agree because when editing my site fro another browser, the button is functional.

Any ideas as to why the button does not work within FireFox?

Thanks!

Love FireFox and used it for years! Was using it on an older Windows 7 machine and working perfectly to update and create content within my WordPress Site. Recently purchased a new Windows 10 machine and all functionality with all other platforms seems to work fine. When in my WordPress site updating a page or post, the "update" button does not work. It does not communicate to server to update the post or page. Already asked my server company about this and they say nothing on their end. I tend to agree because when editing my site fro another browser, the button is functional. Any ideas as to why the button does not work within FireFox? Thanks!

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I use WordPress but not on official WordPress hosting. It was still working normally for me in Firefox 68.

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Content Blocking.

(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
  • (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the Web Console for error messages ?