Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Firefox not re-writing recovery.jsonlz4 file?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

This is a continuation of the thread with the same name that was closed. See that previous thread for more details.

I had a re-occurance this morning. The recovery files were dated yesterday at 10:44AM. Firefox was running slowly and not letting me do much. I tried opening a Browser Console, but the resulting window was blank. I then did an Exit, because there was no other way to get FF to get out of its state. Firefox crashed during the termination process. I would have taken a dump before the Exit, but I was not sure which of the many firefox.exe PIDs was the one that was hung. The crash dump from this morning is bp-e9b8e69a-7da7-43db-9f77-60ec60191002 . I have started a Browser Console so that I will have it the next time the problem recurs.

I have uploaded two images - screenshots of the browser console and a cmd window that has the timestamps of the recovery files and the current date/time.

This is FF 69.0.1 on Windows 7 Professional 32-bit. Thanks.

This is a continuation of the thread with the same name that was closed. See that previous thread for more details. I had a re-occurance this morning. The recovery files were dated yesterday at 10:44AM. Firefox was running slowly and not letting me do much. I tried opening a Browser Console, but the resulting window was blank. I then did an Exit, because there was no other way to get FF to get out of its state. Firefox crashed during the termination process. I would have taken a dump before the Exit, but I was not sure which of the many firefox.exe PIDs was the one that was hung. The crash dump from this morning is bp-e9b8e69a-7da7-43db-9f77-60ec60191002 . I have started a Browser Console so that I will have it the next time the problem recurs. I have uploaded two images - screenshots of the browser console and a cmd window that has the timestamps of the recovery files and the current date/time. This is FF 69.0.1 on Windows 7 Professional 32-bit. Thanks.
Attached screenshots

All Replies (2)

more options

bp-e9b8e69a-7da7-43db-9f77-60ec60191002 Signature: OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | xul.dll

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 91

DropboxExt.27.0.dll = Dropbox

xul.dll = Firefox

more options