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won't log in to isp outgoing server. Needs password. Don't know any password

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  • Last reply by Matt

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Thunderbird will not connect with ISP outgoing server. Message says needs password. A techie set up my Windows 10 system several years ago. I don't know any required password and don't even know how to access the outgoing server. I'm sure the techie wouldn't know now either. How can I either find the password or set up a new one?

Thunderbird will not connect with ISP outgoing server. Message says needs password. A techie set up my Windows 10 system several years ago. I don't know any required password and don't even know how to access the outgoing server. I'm sure the techie wouldn't know now either. How can I either find the password or set up a new one?

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as the passwords used are all set by your mail provider, asking here will not help you.

Normally the incoming and outgoing passwords are the same, but requests for passwords out of the blue are usually defective anti virus / Firewall, not actually a password issue at all. However if you click to save a blank password when prompted Thunderbird may well "forget" the password that has been saved in the password manager.

I suggest

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.