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Times in Received, Sent, and Date Columns are all one hour off (behind)

  • 22 replies
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  • Last reply by Toad-Hall

Mitch
Mitch
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I recently upgraded my Dell XPS 8700 64-bit desktop computer from Windows 7 (where I used Windows Live Mail with POP3) to Windows 10, on which I installed Thunderbird 60.9.0 32-bit (with POP3), connected as before to AOL servers. In the e-mail panes, the times shown in the Received, Sent, and Date columns are all consistently incorrect (behind) by one hour, although the times displayed in the messages themselves are correct. My computer's time settings are correct:

(UTC-05:00) Eastern Time (US and Canada) Adjust for daylight saving time automatically: On

The "Official NIST US Time" website in effect confirms that my computer's time settings are correct, since its time agrees to the second to my computer's time.

Windows Live Mail remained on my computer after the upgrade to Windows 10, and I downloaded recent messages into it: the times are shown correctly for the very same messages for which the Thunderbird columns show incorrect times. This argues that the problem lies with Thunderbird itself, not with my computer or the servers.

Can anyone suggest what is causing this consistent one-hour error, and what the remedy might be?

I recently upgraded my Dell XPS 8700 64-bit desktop computer from Windows 7 (where I used Windows Live Mail with POP3) to Windows 10, on which I installed Thunderbird 60.9.0 32-bit (with POP3), connected as before to AOL servers. In the e-mail panes, the times shown in the Received, Sent, and Date columns are all consistently incorrect (behind) by one hour, although the times displayed in the messages themselves are correct. My computer's time settings are correct: (UTC-05:00) Eastern Time (US and Canada) Adjust for daylight saving time automatically: On The "Official NIST US Time" website in effect confirms that my computer's time settings are correct, since its time agrees to the second to my computer's time. Windows Live Mail remained on my computer after the upgrade to Windows 10, and I downloaded recent messages into it: the times are shown correctly for the very same messages for which the Thunderbird columns show incorrect times. This argues that the problem lies with Thunderbird itself, not with my computer or the servers. Can anyone suggest what is causing this consistent one-hour error, and what the remedy might be?

Chosen solution

Just in case the Windows OS stores things in more than one place in registry. Let's check the old method via Control Panel.

Exit Thunderbird.

On computer 'Control Panel' > 'Date & Time' click on 'Change time Zone' select anything and then reselect: (UTC-05:00) Eastern Time (US and Canada) select checkbox for auto adjust clock for DST click on OK

Start thunderbird.

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All Replies (2)

Mitch
Mitch Question owner
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SUCCESS!!!

Toad-Hall, I followed your directions and in the Control Panel temporarily changed the time zone to Greenland's, then back. This did the trick!! (Thank you, Greenland!) Now the times displayed in Inbox messages agree with the times in their Received and Date columns, and the times displayed in Sent messages agree with the times in their Date column. In addition, when I send a reply, the time of the *quoted* message is correct, not one hour early.

It appears that the times shown for quoted messages within replies that I sent before applying your miraculous cure (!) remain incorrect, but that is probably a "fait accompli" that cannot be remedied, and in any case applies to only ~3 weeks of messages.

Your expertise is awesome, and I deeply appreciate your sticking with me until a solution was found! Thank you sincerely!! Thanks too to Matt and sfhowes for your own contributions. In honor of all this help, and now that I know that I'll be entering the community of Thunderbird users after all, I intend to make a donation to Thunderbird.

Thanks again!

Mitch

Toad-Hall
Toad-Hall
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I am really pleased to have found out what was causing the issue. Sorry it took a while as I had to work through various possibilities within Thunderbird, but at least we got there. We can thank Windows OS for updating and using new registry as well as still using standard registry as well. Good to hear now is all ok. :)

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