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my website log in not working in firefox and working in others browsers

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  • Last reply by McCoy

hasnainafridi5615
hasnainafridi5615
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i am unable to open my website dashboard in firefox and working fine in other browsers https://bestmotorcycleshelmet.com

i am unable to open my website dashboard in firefox and working fine in other browsers https://bestmotorcycleshelmet.com

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McCoy
McCoy
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Hello hasnainafridi5615,

Would you try this please :
Clear the Firefox cache :
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

"Remove the cookies" from websites that cause problems :
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site")

If you use extensions like Adblock Plus, NoScript, Flash Block, Ghostery, then always make sure such extensions do not block (wanted) content.

You could also check your Enhanced Tracking Protection settings here :

3-bar menu (or Tools) => Options/Preferences => Privacy & Security


If none of the above do the trick, then let's Try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems