Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i never receive my password resets to different accounts

more options

I request password resets to different accounts and the email never reaches my MSN email. I get some password resets but the majority never reach me. What is causing this and how do i fix it?

Thank you, Sandra Cockrell

I request password resets to different accounts and the email never reaches my MSN email. I get some password resets but the majority never reach me. What is causing this and how do i fix it? Thank you, Sandra Cockrell

All Replies (5)

more options

If you are not receiving password

reset emails from "various sites", 

you need to check your spam label. If you do not see the email in your inbox nor your spam label, then the email hasn't reached your account. You would need

to contact the company/website that 

is attempting to send you the reset email.

more options

I have done that to several sites that sent password resets and they say they have no other way to send the password reset, so i never receive the link i need. Something is blocking it but i cannot figure out what is causing this.

more options

Apparently the email providers currently encounter problems sending the requests. Happens a lot to me, not only for password resetting, but even login verification codes (sent by email OR text messages). My best guess is that there's nothing you can do here except to wait until it gets fixed on the providers' side. Shouldn't be related to a web-browser either.

more options

similar story, receiving multitude of emails from Amazon but not password reset links or verification codes. Amazon say contact your email provider

more options

andyb said

similar story, receiving multitude of emails from Amazon but not password reset links or verification codes. Amazon say contact your email provider

If that is why you posted here Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail" such as Yahoo!Mail or Gmail. You should seek support from your "web mail" service provider or a forum for that service.

If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird support queue.

https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help