Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Quick Filter Toolbar displayed on launch. I can close it, but it's displayed again on next launch.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by jbusch223

jbusch223
jbusch223
more options

Windows 10 Pro, Thunderbird 68.3.0. I have tried all solutions suggested in this forum and knowledge base, but that toolbar stubbornly comes back, and with content in it so that my messages are filtered (in a way I don't want). Have tried restoring defaults, makes no difference. Is there a config file I can edit or recreate? Many thanks in advance!

Windows 10 Pro, Thunderbird 68.3.0. I have tried all solutions suggested in this forum and knowledge base, but that toolbar stubbornly comes back, and with content in it so that my messages are filtered (in a way I don't want). Have tried restoring defaults, makes no difference. Is there a config file I can edit or recreate? Many thanks in advance!

Chosen solution

What are 'all solutions'?

Reset toolbars and controls from safe mode prompt?

Delete session.json from profile?

Disable CCleaner?

Create new profile from Help/Troubleshooting, about:profiles?

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

What are 'all solutions'?

Reset toolbars and controls from safe mode prompt?

Delete session.json from profile?

Disable CCleaner?

Create new profile from Help/Troubleshooting, about:profiles?

jbusch223
jbusch223 Question owner
more options

Hi sfhowes -

Thanks for your response. Reset toolbars and controls from safe mode prompt? 

   Yes, no difference

Delete session.json from profile? 

   Nope, haven't seen that this is a recommended fix for this problem, but I'll certainly try it.

Disable CCleaner? 

   Don't use CCleaner

Create new profile from Help/Troubleshooting, about:profiles? 

   Not an option because my profile is too large and complex.

Thanks again, will post my results.