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I can't watch Fox News Videos

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

robinalexis
robinalexis
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I have a windows Surface Pro 3 and everything is up to date. In Fox New web site, you tube and twitter videos play fine but not Fox videos. The Fox videos will play in FF safe mode. I do not have that HTTPS ext that another person was talking about. Can someone please help this computer illiterate?

I have a windows Surface Pro 3 and everything is up to date. In Fox New web site, you tube and twitter videos play fine but not Fox videos. The Fox videos will play in FF safe mode. I do not have that HTTPS ext that another person was talking about. Can someone please help this computer illiterate?

All Replies (1)

FredMcD
FredMcD
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robinalexis said

Fox videos will play in FF safe mode

It could be the work of one of your add-ons, or even add / mal-ware.

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Make sure you know what each one is and what it does.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of Them.

Also, check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

· Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Go thru the list. If you find something that you don't know what it is, use a web search.

https://support.mozilla.org/t5/Procedures-to-diagnose-and-fix/Troubleshoot-Firefox-issues-caused-by-malware/ta-p/1595 Troubleshoot Firefox Issues Caused By Malware