Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Strange appearing on my browser

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by Paul

uveknobelovac
uveknobelovac
more options

Hello,

Quite often, when open new page on my Android, I am getting the appearance from attachment. I am not able to close that page, by clicking on its serial number, but to close complete Firefox.

When I open Firefox again, I get one more new page. That new page is without the problem. By clicking on the serial number of that latest page, I am able to minimize all the Firefox pages, and than close the one with the problem from attachment.

If necessary, I could provide more details.

Thank you and best regards, Bratislav

Hello, Quite often, when open new page on my Android, I am getting the appearance from attachment. I am not able to close that page, by clicking on its serial number, but to close complete Firefox. When I open Firefox again, I get one more new page. That new page is without the problem. By clicking on the serial number of that latest page, I am able to minimize all the Firefox pages, and than close the one with the problem from attachment. If necessary, I could provide more details. Thank you and best regards, Bratislav
Attached screenshots

Chosen solution

Hello,

I am hope that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Read this answer in context 👍 0

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I should be able to help you with this.

  1. Close all apps you have open.
  2. Open the Android settings app (typically a cogwheel icon)
  3. Select Applications
  4. Find Firefox
  5. Under storage, clear the cache (do not clear data)
  6. (Do the same for other apps if you wish)

Restart your device and this problem should be resolved.

uveknobelovac
uveknobelovac Question owner
more options

Dear Seburo,

Thank you very much for the answer. I will follow up and let you know if the solution works.


Best regards, Bratislav

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Hello,

I am hope that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.