Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Missing messages after migration

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

maartenplesman+1
maartenplesman+1
more options

I have migrated messages from one account to another. Some messages are missing. After I was done I removed the two accounts so now only the local folders are left. When I search, in the Message Filter view I see the missing messages. But when I click on 'Open email as list' it results in an empty list. Can anyone recommend a way to restore these messages into a functioning folder? The issue is the exist somewhere but they seem to be corrupted as I cannot find them in an actual folder anywhere, only in search results.

I have migrated messages from one account to another. Some messages are missing. After I was done I removed the two accounts so now only the local folders are left. When I search, in the Message Filter view I see the missing messages. But when I click on 'Open email as list' it results in an empty list. Can anyone recommend a way to restore these messages into a functioning folder? The issue is the exist somewhere but they seem to be corrupted as I cannot find them in an actual folder anywhere, only in search results.
Attached screenshots

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If the missing messages were in the accounts you removed, they may still show up in Global Search until the database is rebuilt:

https://support.mozilla.org/en-US/kb/rebuilding-global-database