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Why doesn't a protocol prefix appears on my site address?

  • 1 reply
  • 1 has this problem
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  • Last reply by TyDraniu

bgatt64
bgatt64
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I have a web site bobgatto.com. when I enter the domain name just as bobgatto.com ans press enter, the site appears as it should. However, no https:// is attached to the name in the address bar and an icon of a lock with a red slash through it is at the left of the name.

Now I believe there should be an https:// because my web host set my up with a free SSL. I checked the cPanel and the SSL status is active. I even tried to reinstall the SSL certificates and keys, clearing cache memory, but I'm still getting the same results.

Can anyone out there help?

Thanks,

Bob Gatto

I have a web site bobgatto.com. when I enter the domain name just as bobgatto.com ans press enter, the site appears as it should. However, no https:// is attached to the name in the address bar and an icon of a lock with a red slash through it is at the left of the name. Now I believe there should be an https:// because my web host set my up with a free SSL. I checked the cPanel and the SSL status is active. I even tried to reinstall the SSL certificates and keys, clearing cache memory, but I'm still getting the same results. Can anyone out there help? Thanks, Bob Gatto

All Replies (1)

TyDraniu
TyDraniu
  • Top 25 Contributor
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1. This is not a question related to Firefox. This is a Firefox support forum.

2. I think that you don't have a redirect from http to https.

https://www.name.com/support/articles/115005296088-Redirect-HTTP-to-HTTPS-automatically