Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can access my account but I cannot log in to VPN although I use the same email and password

more options

I can access my Firefox account but I cannot log in to VPN although I use the same email and password used for Firefox account log in. I have downloaded SetupVPN but it fails to connect/log in. Thanks in advance for your help.

I can access my Firefox account but I cannot log in to VPN although I use the same email and password used for Firefox account log in. I have downloaded SetupVPN but it fails to connect/log in. Thanks in advance for your help.

All Replies (1)

more options

This sounds like it's probably an issue that you will need to have resolved through your VPN provider directly.