Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox does not open PDF with Adobe Reader even after setting under Applications option

Amer
Amer
more options

Followed options as per this article (https://support.mozilla.org/en-US/kb/disable-built-pdf-viewer-and-use-another-viewer) but PDF does not open with Adobe Reader and keeps on prompting as per screenshot below.

This works fine with version 68.2.0 but not with 6.4.1.

Followed options as per this article (https://support.mozilla.org/en-US/kb/disable-built-pdf-viewer-and-use-another-viewer) but PDF does not open with Adobe Reader and keeps on prompting as per screenshot below. This works fine with version 68.2.0 but not with 6.4.1.
Attached screenshots

All Replies (2)

Eve
Eve
more options

Can you take a screenshot of what your applications section looks like in your about:preferences?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Amer, also, is it possible to share the link that triggered that dialog?

Usually that particular dialog in your screenshot shows for novel protocols. By protocols, I mean the first part of the URL, like http:// or https://. In your screenshot, Firefox refers to file but I don't think that is actual protocol because Firefox knows how to handle file:/// URLs.