Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

error message

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by crankygoat

morema2007
morema2007
more options

Hi When I print on Firefox I get the following message

pdfFactory Pro Unable to open file "C:\Users\pedro\AppData\LocalLow\Mozilla\Temp-{1ee27275-1762-4dbd-ae25-4624d7272542}\~FPEEAE.fp". Access is denied. OK

This problem always occurs when printing in Firefox The ~FPEEAE.fp file opens outside the Firefox Temp folder For example, after copying it was opened to the desktop Is this a problem with Firefox or pdfFactory?

Thanks

OK

Hi When I print on Firefox I get the following message --------------------------- pdfFactory Pro Unable to open file "C:\Users\pedro\AppData\LocalLow\Mozilla\Temp-{1ee27275-1762-4dbd-ae25-4624d7272542}\~FPEEAE.fp". Access is denied. OK --------------------------- This problem always occurs when printing in Firefox The ~FPEEAE.fp file opens outside the Firefox Temp folder For example, after copying it was opened to the desktop Is this a problem with Firefox or pdfFactory? Thanks OK

All Replies (1)

crankygoat
crankygoat
more options

It is a pdf factory pro temp file. For whatever reason, the pdf factory pro application does not have permissions for the directory or the file is locked.

Can you specify a different temp directory in pdf factory pro? It may be Firefox controlling this, but it seems also an unusual situation.

I haven't seen anything in FinePrint's support area. https://fineprint.com/support/troubleshooting/

You might check in Windows Event Viewer and see if there is any more information regarding the Access Denied warning.

You may also make sure you have ownership of the files and directories in question: https://www.windowscentral.com/how-take-ownership-files-and-folders-windows-10