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Our website is not working in Firefox

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

Chris Kurth
Chris Kurth
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We started getting calls that our website is not working in Firefox. I checked Chrome and Edge, they work fine. The only thing I am getting is the following error:

An error occurred during a connection to www.utfcu.org. The OCSP server has refused this request as unauthorized. Error code: SEC_ERROR_OCSP_UNAUTHORIZED_REQUEST Our certificate was just renewed last month so I know it is not an SSL issue. Anyone else having a similar problem?

Thanks,

We started getting calls that our website is not working in Firefox. I checked Chrome and Edge, they work fine. The only thing I am getting is the following error: An error occurred during a connection to www.utfcu.org. The OCSP server has refused this request as unauthorized. Error code: SEC_ERROR_OCSP_UNAUTHORIZED_REQUEST Our certificate was just renewed last month so I know it is not an SSL issue. Anyone else having a similar problem? Thanks,

Chosen solution

I ended up having to call the company who hosts our website and it is working now. The only thing they said is that it had to do with OCSP stapling. A quick search on google brought this up:

While many web servers advertise support for OCSP stapling, implementations are not always reliable. For example, when Apache queries the OCSP server, in the event of a temporary failure, it will discard the cached good response from the previous request, and start serving bad response.

I hope this helps someone in the future who might have a similar issue.

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All Replies (4)

FredMcD
FredMcD
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I had no problem with the link.


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

FredMcD
FredMcD
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Web search; https://www.bing.com/search?q=SEC_ERROR_OCSP_UNAUTHORIZED_REQUEST

Chris Kurth
Chris Kurth Question owner
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Chosen Solution

I ended up having to call the company who hosts our website and it is working now. The only thing they said is that it had to do with OCSP stapling. A quick search on google brought this up:

While many web servers advertise support for OCSP stapling, implementations are not always reliable. For example, when Apache queries the OCSP server, in the event of a temporary failure, it will discard the cached good response from the previous request, and start serving bad response.

I hope this helps someone in the future who might have a similar issue.

FredMcD
FredMcD
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That was very good work. Well Done.