Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Profile manager shows blank when starting. I do have multiple profiles but does not show up.

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by AgnesRM

Junk Mail
Junk Mail
more options

Hi,

After a recent Win10 update, TB starts up in Profile manager. But it shows blank without any list of my profiles already in place. Then when i select the "blank" profile (as i have no other option) and press ok, it starts with my regular default profile. I have multiple profiles but use only one of them. But TB does not show anything on profile manager. Kindly suggest.

Hi, After a recent Win10 update, TB starts up in Profile manager. But it shows blank without any list of my profiles already in place. Then when i select the "blank" profile (as i have no other option) and press ok, it starts with my regular default profile. I have multiple profiles but use only one of them. But TB does not show anything on profile manager. Kindly suggest.

All Replies (3)

Junk Mail
Junk Mail Question owner
more options

Forum users please advise.

Junk Mail
Junk Mail Question owner
more options

Seems no solutions to my query! Kindly help.

AgnesRM
AgnesRM
more options

Hi Sorry your question was overlooked. Can you send a screenshot of what you see? https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem Also, check that you can find your original profiles - they should be in C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles and then if you had several profiles there should be several folders. Check they contain Mail or IMAPMail subfolders Also check that Thunderbird is looking in the same place by using Thunderbird menu path Help->Troubleshooting information->click on the "Show Folder" button. Post back with that information. Thanks