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my email/domain were temporarily down. now i'm locked out of my firefox account.

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by philipp

contact150
contact150
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I tried logging into firefox sync on a new windows that I installed. My email was temporarily not working because of a nameserver change i did to the domain. after trying to login without the email working, my firefox account got locked. i changed my nameservers back and my email is working now but my firefox account is still locked. how can i log in to my firefox account?

I tried logging into firefox sync on a new windows that I installed. My email was temporarily not working because of a nameserver change i did to the domain. after trying to login without the email working, my firefox account got locked. i changed my nameservers back and my email is working now but my firefox account is still locked. how can i log in to my firefox account?

All Replies (3)

philipp
philipp
  • Moderator
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hi, if your mail is back in working order, please wait for at least 24 hours and then try to log-in again.

contact150
contact150 Question owner
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The account is still locked.

philipp
philipp
  • Moderator
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ok, in this case the recommended approach would be to create an account on bugzilla.mozilla.org and then file an issue using this link. a mozilla developer will look into the matter then.