Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

will not connect to mobil charter.net

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

Fred/Steve
Fred/Steve
more options

All required information is correct when my thunderbird is trying to connect to mobile charter.net. Have changed password, tried manual setup and Charter.net will not connect. Any answers to this problem.

All required information is correct when my thunderbird is trying to connect to mobile charter.net. Have changed password, tried manual setup and Charter.net will not connect. Any answers to this problem.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The settings should be mobile.charter.net on port 993 for the incoming IMAP, and port 587 for the outgoing SMTP. Security = SSL/TLS, authentication = normal password, and User Name = email address.

https://support.mozilla.org/en-US/questions/1234783#answer-1157069

https://www.spectrum.net/support/internet/email-troubleshooting?redirected=true

For the outgoing, first select SSL/TLS for the security, then type 587 in the port box, as most servers use port 465. Delete any obsolete passwords in Tools/Options/Security/Passwords/Saved Passwords.