Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can’t access internet

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

gwestzorro
gwestzorro
more options

I open the Firefox browser and it times out. I’ve rebooted my WiFi, performed many troubleshooting protocols and nothing has worked

I open the Firefox browser and it times out. I’ve rebooted my WiFi, performed many troubleshooting protocols and nothing has worked

All Replies (2)

gwestzorro
gwestzorro Question owner
more options

I’m writing from my phone, the problem is with my laptop. I’m running Windows 7 and use AVG security software. The AVG updated about the same time this problem started

FredMcD
FredMcD
more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}