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All settings on my Tbird account are correct for AOL/Verizon, but I cannot send out mail messages. Incoming is fine. .

  • 4 replies
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  • Last reply by Kayo

Kayo
Kayo
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No updates to Thunderbird or system updates yesterday. I was able to send email until at least noon and then much later when I tried, I started getting a pop up requesting password entry that continues to be rejected. I've gone as far as changing the password on the ISP, but that didn't matter. All the account settings are correct and have not changed since Verizon switched over to AOL. I sent test mail to myself within the online AOL mail, successfully received it there and on Thunderbird so that works okay. The problem appears to be within the outgoing Thunderbird process. I've changed the authentication to every setting, but it doesn't matter, it needs to be set to Normal Password. Short of changing my profile, which I would prefer not to do if it means losing data, how do I access the outgoing password to make sure it's even there? It's not listed in the Tools/Options/Security/Passwords area and there is no other place I can find to see it. I've restarted my laptop, I've restarted Thunderbird countless times, I tried adding an account (but can't because it's a duplicate--at least there I know the password is correct, but the system won't allow it), I checked all the previous posts about this and all the other suggested content relating to this and tried everything (except reinstalling and changing my profile). I'm stuck.

No updates to Thunderbird or system updates yesterday. I was able to send email until at least noon and then much later when I tried, I started getting a pop up requesting password entry that continues to be rejected. I've gone as far as changing the password on the ISP, but that didn't matter. All the account settings are correct and have not changed since Verizon switched over to AOL. I sent test mail to myself within the online AOL mail, successfully received it there and on Thunderbird so that works okay. The problem appears to be within the outgoing Thunderbird process. I've changed the authentication to every setting, but it doesn't matter, it needs to be set to Normal Password. Short of changing my profile, which I would prefer not to do if it means losing data, how do I access the outgoing password to make sure it's even there? It's not listed in the Tools/Options/Security/Passwords area and there is no other place I can find to see it. I've restarted my laptop, I've restarted Thunderbird countless times, I tried adding an account (but can't because it's a duplicate--at least there I know the password is correct, but the system won't allow it), I checked all the previous posts about this and all the other suggested content relating to this and tried everything (except reinstalling and changing my profile). I'm stuck.

Chosen solution

A solution is available in here: https://support.mozilla.org/questions/1283746

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All Replies (4)

Stans
Stans
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Create a new profile and try it there. Your current profile and data will not be touched, unless you mess up. We're getting multiple similar reports about Verizon which could be experiencing downtime.

Kayo
Kayo Question owner
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I went through setting up a new profile, set it as the default and let it use the same file location as the old profile (as described in the profile set up description). As the new profile downloads two years worth of unfiltered email, I tried sending a new message and the exact same thing happens. New profile doesn't seem to fix it. Now what, besides going back to the original profile?

Would anything about my broadband service provider (Spectrum/Charter) have anything to do with this, such as changing the IP addressing or any other actions they might take? I only ask because coincidentally overnight, something disrupted my Hulu service so first thing this morning, it did not recognize my location so I could not log in. Their tech support had to reset my service to re-sync the IP address with my physical location even though nothing had actually changed. Or is this the solar minimum causing problems?

Modified by Kayo

Andrew
Andrew
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Chosen Solution

A solution is available in here: https://support.mozilla.org/questions/1283746

Kayo
Kayo Question owner
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I solved my problem--someone else (WKOVI) posted that they were also a former Verizon customer using AOL and they changed the Username on the outgoing server because it uses only the name without the @verizon.net extension when sending messages. If you go up to the AOL website to log in, you always have to enter "username"@verizon.net. SOOO, if you change that setting for the Outgoing server from just "username" to "username"@verizon.net, it works.