Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can someone change my account's primary email?

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Ricardo

Ricardo
Ricardo
more options

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now.

Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort.

Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary?

(On another note, why put a secondary email if you can't even use it for situations like this? :) )

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now. Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort. Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary? (On another note, why put a secondary email if you can't even use it for situations like this? :) )

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Can you try using your secondary account as the login email address?

McCoy
McCoy
more options

Hello Ricardo,

In addition to Andrew's post;   would you please take a look at this article :

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

Ricardo
Ricardo Question owner
more options

Andrew said
Can you try using your secondary account as the login email address?

I managed to find the lost password and I tried using your method. While I advanced in the sign-in page, I'm met with this page which requires me to authorize the sign-in. I receive a code in the mailbox (of the secondary email), use it, but I can't enter because "Primary account email required for sign-in". If I tried using the primary email, I'd still wouldn't be able to obtain the authorization code that I need to enter in the account because I can't access the primary email.

Modified by Ricardo