Why Firefox keeps crashing when trying to save a document from a webpage?
I've been dealing with this issue for quite some time now. Firefox becomes unresponsive after I hit the save button in the save window. I save receipts. invoices, forms in PDF. i have always reported this issue to Apple thru their crashing report tab. I don't know if they reach you guys to discuss this issues. Please advise Cordially, Raymond Portela
All Replies (4)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Seburo thank you so much for your prompt response.
Here are the 5 most recent crash reports ID's you requested:
bp-ff857d5f-0f99-487c-ab8a-7b0a50200504 bp-6480ad05-bc3c-4c5d-9f03-b47870200504 bp-f669e0b8-0c1b-4138-a22d-626850200504 bp-219117cf-605a-483a-a351-a33160191210 bp-a72c0070-b82e-4df3-a4d5-03c581180404
Thanks! Raymond
bp-a72c0070-b82e-4df3-a4d5-03c581180404 Crash Report Not Found
++++++++++++++++++++++++++++++++++++++++
Product Firefox
Release Channel release
Version 71.0
Build ID 20191202093317 (2019-12-02) Buildhub data
OS OS X 10.11
OS Version 10.11.6 15G22010
Tue, 10 Dec 2019 22:13:46 GMT bp-219117cf-605a-483a-a351-a33160191210
Signature: objc_exception_rethrow | -[NSOpenGLLayer drawInOpenGLContext:pixelFormat:forLayerTime:displayTime:]
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Unhandled exception)
Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
Product Firefox
Release Channel release
Version 74.0.1
Build ID 20200403064753 (2020-04-03)
Mon, 06 Apr 2020 23:42:15 GMT
bp-ff857d5f-0f99-487c-ab8a-7b0a50200504
Signature: mach_port_insert_right
Crash Reason EXC_SOFTWARE / SIGABRT
++++++++++++++++++++++++++++++++++++++++
Product Firefox
Release Channel release
Version 75.0
Build ID 20200403170909 (2020-04-03) Buildhub data
OS OS X 10.11
OS Version 10.11.6 15G22010
Thu, 30 Apr 2020 09:43:20 GMT bp-6480ad05-bc3c-4c5d-9f03-b47870200504
Thu, 30 Apr 2020 09:44:12 GMT bp-f669e0b8-0c1b-4138-a22d-626850200504
Signature: objc_exception_rethrow | -[NSOpenGLLayer drawInOpenGLContext:pixelFormat:forLayerTime:displayTime:]
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Unhandled exception)
Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
This is for Sumo's Related Bugs
1601985 ASSIGNED --- Crash in [@ objc_addExceptionHandler | -[NSOpenGLLayer drawInOpenGLContext:pixelFormat:forLayerTime:displayTime:]]
Bug 1601985 Opened 5 months ago Updated 4 months ago
these crashes are starting to show up in the past couple of days starting with firefox 70 and upwards and exclusively from users on macos 10.11.
user comments in the crash reports generally indicate that the crash is taking place while they are opening the file-picker to initiate an upload to a website.