Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to download and add extensions

  • 3 replies
  • 1 has this problem
  • 95 views
  • Last reply by FredMcD

KWood
KWood
more options

When I try to add extensions with Firefox, I get this error message: "Download failed. Please check your connection." The add-on's I want to add are all "recommended" ones, e.g. lastpass, and not questionable ones. I have checked my firewall, but that does not seem to be the issue. And I can add extensions to other browsers but Firefox is the one I prefer.

When I try to add extensions with Firefox, I get this error message: "Download failed. Please check your connection." The add-on's I want to add are all "recommended" ones, e.g. lastpass, and not questionable ones. I have checked my firewall, but that does not seem to be the issue. And I can add extensions to other browsers but Firefox is the one I prefer.

Chosen solution

Thank you for your suggestions. I ended up contacting Dell (the manufacturer of my laptop) for help with a variety of problems, and their tech support was able to work their magic on my computer & get everything up and running.

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes

KWood
KWood Question owner
more options

Chosen Solution

Thank you for your suggestions. I ended up contacting Dell (the manufacturer of my laptop) for help with a variety of problems, and their tech support was able to work their magic on my computer & get everything up and running.

FredMcD
FredMcD
more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.