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Unable to download and add extensions

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

KWood
KWood
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When I try to add extensions with Firefox, I get this error message: "Download failed. Please check your connection." The add-on's I want to add are all "recommended" ones, e.g. lastpass, and not questionable ones. I have checked my firewall, but that does not seem to be the issue. And I can add extensions to other browsers but Firefox is the one I prefer.

When I try to add extensions with Firefox, I get this error message: "Download failed. Please check your connection." The add-on's I want to add are all "recommended" ones, e.g. lastpass, and not questionable ones. I have checked my firewall, but that does not seem to be the issue. And I can add extensions to other browsers but Firefox is the one I prefer.

Chosen solution

Thank you for your suggestions. I ended up contacting Dell (the manufacturer of my laptop) for help with a variety of problems, and their tech support was able to work their magic on my computer & get everything up and running.

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All Replies (3)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes

KWood
KWood Question owner
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Chosen Solution

Thank you for your suggestions. I ended up contacting Dell (the manufacturer of my laptop) for help with a variety of problems, and their tech support was able to work their magic on my computer & get everything up and running.

FredMcD
FredMcD
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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.