Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is Thunderbird deleting my messages, even when I don't want them deleted?

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by Stans

fdandrews
fdandrews
more options

When I download my messages in Thunderbird, I read them and intentionally delete the ones that I don't want to save. However, after I close the program and later return to it, all of my messages are deleted. I have not figured out in the "settings" menu how to prevent this. HELP!

When I download my messages in Thunderbird, I read them and intentionally delete the ones that I don't want to save. However, after I close the program and later return to it, all of my messages are deleted. I have not figured out in the "settings" menu how to prevent this. HELP!

All Replies (1)

Stans
Stans
more options

First let's check if you've set Tbird to display unread emails only. Press the Alt key to unhide the menu bar if it is hidden, then go to View > Threads > All

Next, go to Tools > Account Settings > Synchronisation & Storage > Disk Space for the affected account. Check and make sure the option Don't Delete any messages is selected.

Finally, switch to the Server Settings > Message Storage and make sure the option Clean up Inbox on Exit is unchecked.

What type is the affected account, POP or IMAP?