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Lost emails and accounts after windows upgrade.

  • 1 reply
  • 1 has this problem
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  • Last reply by sfhowes

p_armstro
p_armstro
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After recent windows upgrade, Thunderbird initializes with a different look showing no accounts, does not ask for a master password. All as though it has been freshly installed and starts up from scratch or empty. I have followed a similar thread and deleted a global file as suggested with no success. However, in my case after digging around I found that Thunderbird is using C:\Users\TEMP\.................. whereas I have found all my lost accounts/folders/emails under C:\Users\"Username"\...................... There are other changes, losses I have noticed as though Windows re-initialized my user account with different settings. How can I correct the directory Thunderbird is pointing to?? Or perhaps I can replace the new Profile directory with a copy of the old one??

After recent windows upgrade, Thunderbird initializes with a different look showing no accounts, does not ask for a master password. All as though it has been freshly installed and starts up from scratch or empty. I have followed a similar thread and deleted a global file as suggested with no success. However, in my case after digging around I found that Thunderbird is using C:\Users\TEMP\.................. whereas I have found all my lost accounts/folders/emails under C:\Users\"Username"\...................... There are other changes, losses I have noticed as though Windows re-initialized my user account with different settings. How can I correct the directory Thunderbird is pointing to?? Or perhaps I can replace the new Profile directory with a copy of the old one??

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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There are several ways to recover a lost profile. First, launch TB in the empty profile, Help/Troubleshooting, about:profiles, and see if the original profile is listed and can be launched. If it's not visible, create a new profile from the button at the upper left, name it, and click Choose Folder... to select the original profile folder as the source.