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crash when starting up

solomonbrain
solomonbrain
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hi. when i click firefox, it shows "XML parsing error: udefined entity Location: chrome//browser/contect.xhtml Line Number 46,column 1:

hi. when i click firefox, it shows "XML parsing error: udefined entity Location: chrome//browser/contect.xhtml Line Number 46,column 1:
Attached screenshots

All Replies (3)

Wesley Branton
Wesley Branton
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Try reinstalling Firefox and see if that helps. It looks like maybe something in your Firefox installation is missing or damaged.

Hope this helps.

solomonbrain
solomonbrain Question owner
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Wesley Branton said
Try reinstalling Firefox and see if that helps. It looks like maybe something in your Firefox installation is missing or damaged. Hope this helps.

will i lose all my bookmarks?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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solomonbrain said

Wesley Branton said
Try reinstalling Firefox and see if that helps. It looks like maybe something in your Firefox installation is missing or damaged. Hope this helps.

will i lose all my bookmarks?

The Firefox installer should detect your existing installation and continue with your existing profile. It should not erase any data. If you're not sure, you could make a backup. See:

Back up and restore information in Firefox profiles