Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox will not open my web page without errors

more options

I have a website...i have to go to microsoft edge to open my web page because when I open it with firefox there are errors immediately...and every single time...any suggestions? I've also had clients try to use my website and they are getting errors...but i open with edge and it opens fine every time....

I have a website...i have to go to microsoft edge to open my web page because when I open it with firefox there are errors immediately...and every single time...any suggestions? I've also had clients try to use my website and they are getting errors...but i open with edge and it opens fine every time....

All Replies (7)

more options

This issue sounds very strange. Can you please link to your website so I can see if it happens for me and if I can find out whats causing it.

Thanks

more options

hshpro is the website with a .net

links are not allowed in the forums... :)

more options

I have just tested your website and it worked for me fine, the issue could be caused by an out of date browser, buggy addons or misconfigured settings. To see if it is any of these please go to about:profiles, make a new profile and launch that profile in a new browser windows. This will reset any setting changed and uninstall all addons. If this fixed the issue go back to about:profiles and set the new profile as default if it did not fix it just relaunch the browser and your old profile will be restored.

Hope this fixes it

more options

so i went to the help tab and ' restarted without add ons ' ... that didn't help ... where is the ' about profiles ' option?

more options

Open the URL bar and type about:profiles then click create new profile click continue then it will ask you for a name call it test after the profile is made find the profile named test and click launch profile in new browser. All addons and site data will be deleted.

Hope this helps

more options

that did work ... it doesn't help me with clients who cannot open my website though ... thanks for the help. :)

more options

Glad it helped have a nice day!