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Thunderbird server timeout issue

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

caldercw
caldercw
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We have not changed any of our settings or email accounts yet suddenly both accounts in Thunderbird will cause a "connection to server timed out" error. I have checked the outgoing and incoming mail server settings and the names and port numbers are correct and so are the username and password entries. What might be causing this all of a sudden? The email accounts have been working fine for months and then suddenly last week we started getting this error. I have also tried increasing the value for the IMAP timeout in config.editor but it did not help.

We have not changed any of our settings or email accounts yet suddenly both accounts in Thunderbird will cause a "connection to server timed out" error. I have checked the outgoing and incoming mail server settings and the names and port numbers are correct and so are the username and password entries. What might be causing this all of a sudden? The email accounts have been working fine for months and then suddenly last week we started getting this error. I have also tried increasing the value for the IMAP timeout in config.editor but it did not help.

All Replies (2)

Stans
Stans
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Could be changes on the provider's side. Who is your email service provider?

sfhowes
sfhowes
  • Top 10 Contributor
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Run in Windows safe mode to test if a startup app, such as antivirus, is causing the timeout. When either the app or TB updates, they can become incompatible and cause timeouts. What is the AV app, and is the TB profile folder excluded from AV scans?