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existing email - changed server problem

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  • 1 has this problem
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  • Last reply by sfhowes

mrsM
mrsM
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My husband has an existing email address which connected to a server called (fictitious names!) 'mail.rubbish.uk'. The company who gave him the email address changed the server to 'mail.better.uk'. I was asked to change the server settings (still IMAP) to the new ones with 'mail.better.uk', which I did. My problems are:

1. His email address still tries to connect to the old 'mail.rubbish.uk' server.

2. When I look at the properties of the inbox folder, the location address is the old 'mail.rubbish.uk' one! How can I change this location address? Or do I have to set up a whole new account (and if so can I still have two email address accounts with the same name, so I don't lose the old server emails)?

3. There also seems to be a problem with sent email going to the sent folder (again I imagine because of the location address).

Thanks in advance.

My husband has an existing email address which connected to a server called (fictitious names!) 'mail.rubbish.uk'. The company who gave him the email address changed the server to 'mail.better.uk'. I was asked to change the server settings (still IMAP) to the new ones with 'mail.better.uk', which I did. My problems are: 1. His email address still tries to connect to the old 'mail.rubbish.uk' server. 2. When I look at the properties of the inbox folder, the location address is the old 'mail.rubbish.uk' one! How can I change this location address? Or do I have to set up a whole new account (and if so can I still have two email address accounts with the same name, so I don't lose the old server emails)? 3. There also seems to be a problem with sent email going to the sent folder (again I imagine because of the location address). Thanks in advance.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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After you changed the incoming server as well as the outgoing server, did you remove the passwords that point to the old server? Options/Security/Passwords/Saved Passwords, delete the old passwords, restart TB, enter the password for the new server when prompted.

I would copy the mail for the old server to Local Folders, remove the old account, and add the account for the new server, from File/New/Existing Account.