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Old connection to my e=mail server problem

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  • Last reply by christ1

f3351425
f3351425
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The old connection to my e=mail server was changed but it keeps asking me for a password.

The old one was listed as lhaws02. XXXX and that was deleted a couple of months ago and I set it to the new one, lhvm02.XXXX. I'm connecting and getting my e-mail but I keep getting a request for my password to the old one, the lhaws02.XXXX and I can't find where it is in Thunderbird so I can delete it or replace with the new one.

How do I find it?

Thanks!

The old connection to my e=mail server was changed but it keeps asking me for a password. The old one was listed as lhaws02. XXXX and that was deleted a couple of months ago and I set it to the new one, lhvm02.XXXX. I'm connecting and getting my e-mail but I keep getting a request for my password to the old one, the lhaws02.XXXX and I can't find where it is in Thunderbird so I can delete it or replace with the new one. How do I find it? Thanks!

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

f3351425
f3351425 Question owner
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Application Basics

Name: Thunderbird Version: 68.11.0 Build ID: 20200721201500 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.11.0 OS: Windows_NT 10.0 Launcher Process: Enabled Multiprocess Windows: 0/0 Disabled Remote Processes: 0 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false

Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account19: INCOMING: account19, , (pop3) lhvm02.lizardhill.com:995, SSL, passwordCleartext OUTGOING: , lhvm02.lizardhill.com:465, SSL, passwordCleartext, true OUTGOING: , lhvm02.lizardhill.com:465, SSL, passwordCleartext, false account20: INCOMING: account20, , (pop3) lhvm02.lizardhill.com:995, SSL, passwordCleartext OUTGOING: , lhvm02.lizardhill.com:587, alwaysSTARTTLS, passwordCleartext, true account21: INCOMING: account21, , (pop3) lhvm02.lizardhill.com:995, SSL, passwordCleartext OUTGOING: , lhvm02.lizardhill.com:587, alwaysSTARTTLS, passwordCleartext, true account26: INCOMING: account26, , (imap) mail.sound-by-design.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , smtp.sound-by-design.com:587, alwaysSTARTTLS, passwordCleartext, true

Crash Reports for the Last 3 Days Remote Processes Type: Count 

Extensions  Name  Version  Enabled  ID

Allow HTML Temp 5.7.8 true {532269cf-a10e-4396-8613-b5d9a9a516d4} Amazon.com 1.1 true amazondotcom@search.mozilla.org Bing 1.0 true bing@search.mozilla.org DuckDuckGo 1.0 true ddg@search.mozilla.org Google 1.0 true google@search.mozilla.org Lightning 68.11.0 true {e2fda1a4-762b-4020-b5ad-a41df1933103} 

       Manually sort folders
       2.0.2
       true
       tbsortfolders@xulforum.org

       Reminderfox
       2.1.6.10
       true
       {ada4b710-8346-4b82-8199-5de2b400a6ae}

       Remove Duplicate Messages (Alternate)
       0.4.1
       true
       {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}

       Signature Switch
       1.8.2
       true
       {2ab1b709-ba03-4361-abf9-c50b964ff75d}

       Twitter
       1.0
       true
       twitter@search.mozilla.org

       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus: Malwarebytes
     Antispyware:
     Firewall: Windows Firewall

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     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c8a2)

EGL_VERSION: 1.4 (ANGLE 2.1.0.4137599d9132) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context 

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christ1
christ1
  • Top 25 Contributor
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As per your Troubleshooting Information, there are three lhvm02.xxxx accounts, and no lhaws02.xxxx account. So I don't understand the question.

In general, when server settings for an account change, it's recommended to create a new account with the new settings, and not change things for the existing account. When creating a new account, make sure to give it a unique name, and not the same name as for an existing account.