Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to get messages

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by mjsalman

more options

If I install version 78.2.2 I run into the following problem. If I click on Get Messages computer hangs and the following message at the left bottom of the screen: mjsalman@pathcom.com: Checking mail server capabilities... appears I un-installed this version and installed instead 60.4.0 now Get Messages no longer hangs and I am able to retrieve my e-mails My operating system is windows 10 Thank-you Mike

If I install version 78.2.2 I run into the following problem. If I click on Get Messages computer hangs and the following message at the left bottom of the screen: mjsalman@pathcom.com: Checking mail server capabilities... appears I un-installed this version and installed instead 60.4.0 now Get Messages no longer hangs and I am able to retrieve my e-mails My operating system is windows 10 Thank-you Mike

Chosen solution

From the menu at the top right, go to Options. Scroll all the way to the bottom and click on Config Editor. Skip past the warning. Scroll down until you find security.tls.version.min (or paste security.tls.version.min to upper frame) Double click on it, and set the value to 1

Read this answer in context 👍 0

All Replies (6)

more options

Some users report that a workaround is by toggling the value of the option security.tls.version.min from 3 (or 2) to 1. Also, you might need to set security.tls.version.enable-deprecated = true, for sending mails to work. Would it help?

more options

Hi: Thanks for your help but I guess I must be stupid I cannot find where or how I can do these changes Regards Mike

more options

On about:config Some steps for tb are mentioned here: http://kb.mozillazine.org/About:config#Opening_about:config and the picture from FF match as on TB

more options

Chosen Solution

From the menu at the top right, go to Options. Scroll all the way to the bottom and click on Config Editor. Skip past the warning. Scroll down until you find security.tls.version.min (or paste security.tls.version.min to upper frame) Double click on it, and set the value to 1

more options

Probably your mail server still uses TLS 1.0 or TLS 1.1. They are old, vulnerable, and no longer supported.

more options

Problem solved, thank-you for your assistance. Regards Mike