Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to load details in payment screen to try to make payment

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Just now I tried to make a payment to a site but the payment pop up was blocked but I don't have a pop up blocker loaded. I have had a similar experience at various times when I want to make a card payment to sites where my details are not pre stored. I can make payments to the same sites using my mobile so it must be laptop related. Not sure which security systems to check, laptop, browser or Norton . Any ideas? Many thanks Jeremy

Just now I tried to make a payment to a site but the payment pop up was blocked but I don't have a pop up blocker loaded. I have had a similar experience at various times when I want to make a card payment to sites where my details are not pre stored. I can make payments to the same sites using my mobile so it must be laptop related. Not sure which security systems to check, laptop, browser or Norton . Any ideas? Many thanks Jeremy

Chosen solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

more options

Many thanks. I'll try that when I next get the problem. As an aside I discovered I had Privacy badger running when I tried to order my Chinese meal (lovely!) and this blocked my payment so perhaps this was the culprit all along! Many thanks again

more options

Glad to help. Safe Surfing.