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I can't log into my US Bank account anymore with Firefox. It works fine on my Mac with Safari

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

misscre8iv
misscre8iv
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I can't log into my US Bank account anymore with Firefox. It works on my Mac with Safari. It has worked for the past 10 years or so on Windows using Firefox. It was working until a week or so ago. I turned off the ad blocker and it worked again for a few times. Now I can't log in again, and the ad blocker is still turned off.

When I try and log in, I get an error message from US Bank saying their system is currently unavailable. I called US Bank and they said to use a different browser. I prefer to use Firefox.

Thank you

I can't log into my US Bank account anymore with Firefox. It works on my Mac with Safari. It has worked for the past 10 years or so on Windows using Firefox. It was working until a week or so ago. I turned off the ad blocker and it worked again for a few times. Now I can't log in again, and the ad blocker is still turned off. When I try and log in, I get an error message from US Bank saying their system is currently unavailable. I called US Bank and they said to use a different browser. I prefer to use Firefox. Thank you

All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

misscre8iv
misscre8iv Question owner
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It worked for one or two times then stopped working again. I exited safe mode and restarted in safe mode again and it is not working...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your Avast Antivirus is causing problems.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.