Face book in Firefox
Hello, I am from the Netherlands. Since two weeks my Facebook account doesn't work anymore on my Firefox. I have an Apple iMac 27". It does work on my iPhone 6 and it works in Safari.
All Replies (3)
Hello, could you describe where you run into problems? Starting at
Is the page displayed? Is the login form usable? Do you get an error submitting your username and password?
If you can get into Facebook, is the display incorrect? More details on the problem would be helpful.
If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:
Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).
(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.
(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.
Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.
In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.
Then try reloading the page. Does that help?
Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.) A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?
I work many years with my Facebook account in Firefox (I never use Safari because I used Firefox already on my pc and was able to transport all the info there to the iMac). I can find the page but I am not able to click on something: nothing happens when I click on e.g. my name or a name of a friend. And it happens that it gives a blank page with nothing on it. I can't click on the places to go to messages either. I think the problem has to do with Firefox because Facebook works on the same computer with Safari ....
Hello, thank you for the additional information. Could you try the suggestions in my earlier reply and see whether any of them help with this problem?