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with settings correct, no new e mails are coming into the in box

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  • 1 has this problem
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  • Last reply by Matt

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with settings correct , no new e mails coming in. worked with my e mail administrator and discovered no new mails downloading to in box, but sending is OK. No errors coming up on screen.

with settings correct , no new e mails coming in. worked with my e mail administrator and discovered no new mails downloading to in box, but sending is OK. No errors coming up on screen.

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are you using TLS/SSL conection encryption. Thunderbird 78 requires version 1.2 or higher of TLS. For some reason lots of mail administrators appear to have missed the web wide deprecation of these old version by Microsoft, Google, Apple and Mozilla. So you might want to check that.