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Unable to receive email

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by tmillard

tmillard
tmillard
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I have Thunderbird, version 78.4.0 (32-bit). It is installed on a PC. For the last few days I have been unable to receive emails althought the same sender has sent a copy to my wife's email account on her iPad. I have tried everything I can find on the Help pages to no avail. My account settings seem to be the same as before. Can someone suggest a solution and also what settings, etc, I can provide to help?

I have Thunderbird, version 78.4.0 (32-bit). It is installed on a PC. For the last few days I have been unable to receive emails althought the same sender has sent a copy to my wife's email account on her iPad. I have tried everything I can find on the Help pages to no avail. My account settings seem to be the same as before. Can someone suggest a solution and also what settings, etc, I can provide to help?

All Replies (1)

tmillard
tmillard Question owner
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I discovered "Thunderbird 78 FAQ" and followed the procedure to change the TLS network encryption protocol back to an earlier version. It now works.

Is there a way to retrieve the emails/messages which were prevented from being delivered?