Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

IMAP folders disappeared - "subscribe" not working

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by dave215

dave215
dave215
more options

I have an iMAP account I've had forever - always used Thunderbird (Win 7). Thunderbird just updated itself to 78.4.0 (32 bit). A couple of days after the update, the folders for my email account disappeared. I can see on my mailserver that the folders are still there. I have about 50 folders (plus ~7 folders that are defaults).

If I right-click on my account in Thunderbird and choose "subscribe", I can see that all of my folders have somehow been flagged as not subscribed. If I add a checkmark next to any folder, and click subscribe, nothing happens - so the ability to "subscribe" is not working.

If I reboot my computer, and launch Thunderbird, I can see all of my folders for a couple of seconds (when the app first loads), then they go away.

Can someone please help me fix this?

I have an iMAP account I've had forever - always used Thunderbird (Win 7). Thunderbird just updated itself to 78.4.0 (32 bit). A couple of days after the update, the folders for my email account disappeared. I can see on my mailserver that the folders are still there. I have about 50 folders (plus ~7 folders that are defaults). If I right-click on my account in Thunderbird and choose "subscribe", I can see that all of my folders have somehow been flagged as not subscribed. If I add a checkmark next to any folder, and click subscribe, nothing happens - so the ability to "subscribe" is not working. If I reboot my computer, and launch Thunderbird, I can see all of my folders for a couple of seconds (when the app first loads), then they go away. Can someone please help me fix this?

All Replies (1)

dave215
dave215 Question owner
more options

And they magically reappeared