Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to connect to any webpage

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

alavalamounika1803
alavalamounika1803
more options

I cannot load websites on fire fox but other browsers can. Even the basic google.com is not opening. I restarted my 64 bit windows 10 lenovo laptop, refresh firefox, reinstall(10 times), clear data and cookies and cache. I've tried all the solutions in mozilla support : https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet ; https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can. But I couldn't resolve the problem. Nothing seems to be working.

I cannot load websites on fire fox but other browsers can. Even the basic google.com is not opening. I restarted my 64 bit windows 10 lenovo laptop, refresh firefox, reinstall(10 times), clear data and cookies and cache. I've tried all the solutions in mozilla support : https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet ; https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can. But I couldn't resolve the problem. Nothing seems to be working.
Attached screenshots

All Replies (1)

FredMcD
FredMcD
more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}